Who is CROWD & CO?
Crowd & Company Pty Ltd (Crowd & Co) is legal services market place that provides a medium for companies, sole practitioners (lawyers), and law firms to engage in commercial transactions.Our commitment to protect your privacy
We recognise that any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way that ensures protection of your personal information.
Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.
The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation, and any other information we made need to identify you or administer your membership.
We will only collect sensitive information about you with your consent and if it necessary to administer your membership.
Why we collect your personal information
We collect your details so we can administer your subscription arrangements. We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. From time to time we may offer you other products and services.
To enable us to maintain a successful business relationship with you, we may disclose your personal information to other organisations that provide products or services used or marketed by us. The types of organisations to which we are likely to disclose information about you include intermediaries, accountants, recoveries firms, debt collectors and lawyers. We may also disclose your personal information to any other organisation that may have or is considering having an interest in our business.
How do we collect your personal information?
Do we disclose your personal information?
We may disclose your personal information:
- to other organisations that are involved in providing, managing or administering services relevant to your subscription
- to those companies who provide information and infrastructure systems to us
- to anybody who represents you
- to anyone, where you have provided us consent
- where we are required to do so by law, such as under the Anti-Money or Laundering and Counter Terrorism Financing Act 2006 (Cth), or
- anyone who may have an interest in our assets or business
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
(a) the person or organisation has a commitment to protecting your personal information at least equal to our commitment or
(b) if required, you have consented to us doing so.
We manage your personal information including the use of cloud storage where servers are located in places such as the USA, Singapore and Japan. We take reasonable steps to maintain the security of your information and to ensure your information is treated in accordance with the standards that apply in Australia.
If you do not wish to receive marketing information, you may at any time decline to receive such information by telephoning us on 1300 81 81 76 or by writing to us at firstname.lastname@example.org.
If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your personal information
If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.
Access and correction to your personal information
To access personal information that we hold about you, use the contact details specified below. We may charge a fee for our costs of retrieving and supplying the information to you.
We will respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request. We will provide you with the outcome of our investigation within 30 days.
There may be situations where we are not required to provide you with access to your personal information. For example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious.
An explanation will be provided to you if we deny you access to the personal information we hold about you.
If any of the personal information, we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. Depending on the request we may update your personal information immediately or we may provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal or credit information within 30 days.
We may need to consult with entities bodies as part of our investigation.
If we refuse to correct personal information we will provide you with our reasons for not correcting the information.
Using government identifiers
Business without identifying you
How safe and secure is your personal information that we hold?
We will take reasonable steps to protect your personal information by storing it in a secure environment, and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified. We store your personal information in electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure. We do this by:
- installing security and access requirements for all our IT systems, such as passwords, firewalls and virus scanning software
- having document storage and destruction policies
- only providing you your personal information where we are satisfied as to your identity, and
- encrypting data and other personal information during internet transactions (if any)
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
Technology is constantly changing, as is the law and market place practices.